Telephony Solutions

VoIP offers significant cost savings on call charges, especially for long-distance and international calls. It provides advanced features like voicemail to email, mobile integration, and video conferencing. VoIP systems are highly scalable, allowing easy addition or removal of users, and support remote working seamlessly. You also benefit from unified communications, integrating phone, email, and messaging in one platform.

Yes, you can port your existing phone numbers to the new VoIP or hosted telephony system. We handle the entire porting process, coordinating with your current provider to ensure a smooth transition with minimal disruption. Number porting typically takes 10-15 working days, and we can set up temporary forwarding to maintain service continuity during the transition.

VoIP requires approximately 100 kbps per concurrent call for good quality. For a small office with 10 users, a 5-10 Mbps connection is typically sufficient. We assess your current bandwidth, expected call volume, and other internet usage to recommend the appropriate connection speed. Quality of Service (QoS) configuration ensures voice traffic is prioritized for clear, reliable calls.

Modern cloud telephony systems employ enterprise-grade security measures including end-to-end encryption, secure SIP trunking, and regular security updates. Data is stored in UK-based data centers with redundancy and backup. We implement firewalls, intrusion detection, and access controls to protect against unauthorized access and fraud. Compliance with GDPR and industry standards is maintained.

We implement failover solutions to maintain business continuity during internet outages. Options include automatic call forwarding to mobile phones, backup internet connections, or 4G/5G failover devices. Cloud-based systems can route calls to alternative locations or mobile devices. We design redundancy into your telephony solution to minimize downtime and ensure you never miss important calls.